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Archive for January, 2007

VP Of Nissan Marketing, Jan Thompson, Chats With Roadfly

Wednesday, January 31st, 2007

At the North American International Auto Show, there were plenty of chances to rub shoulders with the top leaders in the auto industry as well as the entertainment industry. I was fortunate enough to sit down with Terri Hines, Senior Manager for Marketing and Lifestyle Communications at Nissan North America as well as Jan Thompson, VP of Marketing for Nissan North America for an interview about the role that Generation Y would play in Nissan’s future. Needless to say, they both looked the part of professional women in their well-fitting suits as I sat down to the table, feeling a bit nervous, out of my league and under dressed in my jeans. Here’s how it went:

Jan Thompson

LB: The Shift 2.0 approach. You recently said that “[Shift 2.0] is an invitation for the next generation of Nissan drivers to experience the next generation of Nissan thinking.” Do you see Generation Y as the key to the future success of Nissan?

JT: Absolutely. In fact I would argue that Generation Y is affecting more sales today than people give them credit for because the parents are relying on the kids and saying what should I get. So the voice from Gen Y even though they may not be the buyer of the vehicle, they are influencing the sales of I couldn’t even estimate how many.

LB: Well we do make up 20% of the population, sooo….

JT: Well they are influencing who knows how many car sales, but it has got to be at least that many.

LB: How are you marketing to the Generation Y aspect that are coming straight out of college but are more focused on the brand name rather than the quality, affordability…

JT: When you look at our average buyer age really for both brands we’re very young and we are picking up the younger group, we’re picking up the kind of leading edge innovator groups, influencer. We really came to life with the first generation of Nissan and the Infiniti G coup. With the next generation out there now, you’re going to see us picking up a lot more of the younger group. We outsold the 3 Series last month by 2000 units.

LB: My friends have definitely expressed more interest in Infiniti over Nissan. Do you feel like you have the separate the two brands (Nissan and Infiniti) to reach out to all prospective buyers?

JT: Definitely. Well they’re two separate brands, two different positions, although Nissan is very young as well. We want this buyer now that we have a full-range of products on the Nissan side seeing that 1999 we only had 6 models so it was very hard to keep someone once you brought them into the company, same thing for the Infiniti side. We were in NY in SoHo at the Wired pop-up store with all of these new technologies around Christmas and it was totally full of 25-30 year olds. There was technology in there that cost $30,000. And we were the official car and every night it was packed. So we will be doing more and more of those and go to where these people go. A lot of these kids have just gotten out of grad school and have the disposable income. Infiniti offers something different; it’s not your father’s BMW. The first month out we outsold the Lexus IS and the 3 Series.

LB: So are you using tools like YouTube and Myspace to get your name out?

JT: YES. In fact we have a real music strategy over on the Nissan side of the house. The Nissan Live Sets that we’ve pioneered on Yahoo! It’s online concerts at our own private sets and we invite 300 young people to these with major stars like Christina Aguilera.

LB: How do you decide who comes to the concerts? Do you use street teams?

JT: Yahoo! has been doing that for us, but once a quarter we target it to some hand raisers that feature the demographics we’re trying to reach. We also consider the band, like if it’s Incubus we want to have the right group. 25 million [users] a month go to Yahoo! so this is where these people are so we’ll give them the content that they’re looking for and we can measure, track, get them into a community; it’s a very powerful tool.

LB: Is there reasoning behind say something like the Titan or Xterra having an above average stock sound system?

JT: Yeah, you don’t have to take it out and go buy another something to put back in. We have a very youthful approach to designing vehicles. We were, after all, the first one to have an Xterra. The product innovation is music-based.

LB: The 7 days in a Sentra ad: Was that shot because our generation is constantly on the road?

JT: Totally. It’s the 24/7 lifestyle. They live in their cars. They have a case of water, workout clothes etc always in their car. It is totally ripped off from real life. We tested it with IAG, the company that comes in and tests TV commercials. And it scored the highest against the competitive set and anything we had done in the past. It was the highest scoring campaign yet until someone comes along and dethrones us.

LB: The Sentra SE-R is quick narrow segment to target. How are you going about it?

JT: Online. We know where those buyers are. They’re mostly male, young racers. We know where those guys go online and we’ll be where they are. And a lot of those guys, because of blogs, know it’s coming. Pre-interest in a vehicle like that is so strong so if we mention it, they’ll sniff it out a year in advance and look for the spy photos etc.

LB: How do you feel about blogs and forums, since traditionally print media has been the major avenue for advertising?

JT: We’ve actually got a real strategy going on now between corporate communications and marketing about blogs. It used to be that PR guys did their things and then maybe the marketing guys did something else. It is certainly a force to be reckoned with, but you need to develop a strategic approach. How do you WANT to deal with it? It’s going to be there anyway. It’s obviously a risk for some corps, there’s good news and bad news. There are no secrets any more so deal with it, so it is about how you want to deal with it. For example GTR that’s all over the place. Bloggers are doing all of the advertising for me so I don’t have to spend that much money. But you have to be careful who is speaking though, is it indicative to the general market or is an enthusiast out there who just doesn’t like the segment.

LB: Altima-coupe casts a wider net, so how does your advertising change?

JT: We start with basic mass advertising but we want to become more contextually relevant, like to the woman we are targeting for this vehicle. You can’t just use your standard billboards. What lifestyle does she lead, what magazines does she read, how old is she, what does she do, what sites does she visit online so what features should we give her?

LB: That just about wraps it up. Thank you so much for your time!

2007 Chevrolet Suburban 4WD LT E85: Corn Conundrum

Wednesday, January 31st, 2007

As we all know by now, there’s a move on to find alternative sources of fuel for America’s car and truck crazed culture. Hybrid? Maybe. Full electric? Been there, done that. Not going to happen any time soon in the U.S. Hydrogen power? Stay tuned. As more manufacturers develop hydrogen-based platforms, the technology will lower in cost and it may have a future powering U.S. vehicles. Alcohol based fuels? Absolutely, but what I found after a week of testing Chevy’s excellent Suburban that has the capacity to burn E85 is that the technology is here, but the costs associated with refining a gallon of E85 are still high. Call it a “Corn Conundrum.”

chevrolet-suburban.jpg

So what is E85? It’s an alcohol mixture of 85% ethanol and 15% gasoline, designed to run in “flex fuel” vehicles (vehicles that can run on other sources besides gasoline). E85 is widely used in Sweden (GM’s Sweden-based subsidiary Saab is a leader in E85 technology) and is becoming popular in the Midwest where corn is the major crop used for ethanol production. E85 also has a higher octane rating than “coventional” gas (105 versus typical ratings of 87-94 for pump gas.

Ethanol can be brewed from any crop that contains sugar or starch. Rice, wheat, barley, potatoes, sugar beets, and sugar cane are good examples. Ethanol derived from sugar cane has given Brazil near total independence from foreign oil.

It should also be pointed out that flex-fuel vehicles like the E85 Suburban are specially modified. All cars can safely run on a mixture of 10% ethanol (frequently called “Gasohol” or E10), but any concentration over that requires a number of special components in the fuel delivery system, as E85 can be quite corrosive to rubber and metal parts.

At first glance, I saw no outward signs that my test Suburban was a special vehicle. Only special E85 badging, and a corn colored yellow gas cap are tipoffs. All else is pure Chevy truck, and what a truck it is.

Outside, long, bold lines highlight the redesigned Suburban. GM has done quite a number on its full-size offerings from Chevy, Cadillac and GMC, and they are among the best in the world. My tester was finished in brilliant black paint, with black leather interior. Optional high-polished 20″ wheels (part of a nearly eight grand option package) gave the Suburban a finished, sporty look, without all of the pretentiousness that comes with chrome wheels.

This is quite a large Sport Utility Vehicle (SUV), but is almost as easy to manuever in city traffic as a mid-sized sedan. Why? Because Chevy has made standard or available a number of features that minimize the effort required to pilot this nearly 19 foot long, 6300 pound behemoth.

One such feature is the “Rear View Camera System.” While not new technology, this bargain ($195 option) should be standard on all vehicles. Yes, you should still turn that creaky neck to ensure that all is safe and well, but the rear view cam is invaluable in aiding urban parking. An ultrasonic parking system is also available, and provides audio and visual warnings. Even with the parking aids, outward vision is quite good front and rear.

A “cornucopia” of technology is what sets the Suburban apart from other large SUV makers. No idiot lights here, as Suburban features standard oil pressure, temperature, tachometer and voltmeter gauges, and a speedometer of course! Standard high tech goodies include “Stabilitrak” electronic stability control (ESC) – an absolute safety must in an SUV, as ESC can be the difference between control and rollover in an emergency situation; a tire pressure monitor; mirror-mounted compass; and my favorite, the “Driver Information Center” (DIC). The DIC provides a wealth of information, constantly monitoring various performance, comfort and engine efficiency parameters. The DIC monitor can be set to: automatically lock/unlock doors; remotely lock/unlock doors; set exit lighting between 30 seconds-two minutes; view remaining oil life; set parking assist; monitor tire pressure; set approach lighting; adjust seat controls; switch from miles per hour to kilometers per hour (handy for trips to Mexico or Canada); and monitor vehicle range (miles to empty), outside temperature, average fuel economy, instant fuel economy, and average speed.

Inside, GM has finally given its big trucks the full luxury treatment. While there is still extensive use of plastics to keep weight down, the Suburban is far ahead of previous models in fit, finish and refinement. A multi function steering wheel controls audio and cruise control functions. The center console houses the optional ($2,145) navigation/audio system which incorporates the rear view camera. Seven passenger seating is made easier with power folding second row seating (part of an option package) that makes third row adventures a snap.

On the safety front, all is good with one exception – side mounted curtain airbags are not standard equipment, and on my tester were part of the mega “LTZ Equipment Group” that came in at a whopping $7,915. Included in the LTZ package are front and second row leather appointed buckets seats; driver and passenger 12-way power sears with heat and memory functions; power adjustable pedals; remote vehicle starter; Bose audio; XM Satellite Radio with three months free service; power liftgate with separate liftglass; locking rear differential; “Autoride” suspension; heated washer fluid system; rain sensing wipers; universal home remote; tri-zone automatic air conditioning (manual tri-zone standard); power folding mirrors with auto dimming and built in turn signals; and the aforementioned side curtain bags and polished 20″ wheels. Other, less expensive option packages are available.

Power and ride quality are exceptional for such a large vehicle. Handling is also a plus. Though the size of a small boat, it handles very well. Never did I feel the vehicle’s mass affecting the road dynamics of the vehicle. This has a lot to do with recognizing that you are driving a large vehicle though. Drive it like a Porsche and you’re bound to get in trouble.

Fuel economy was also decent. During a highway test loop between Washington, D.C. and Baltimore, Maryland I averaged nearly 25 mpg at about 65 mph. Not bad at all. I also visited a gas station near Annapolis, Maryland that had an E85 pump, a rarity on the east coast. I pulled up, ready to fill the tank with some high octane juice, and realized that a gallon of E85 was selling there for $4.25 per gallon, while a gallon of regular (all GM full-sized SUVs can burn regular-another plus) was $2.19. Yes, I did grudgingly buy a couple of gallons just to see what effect the juiced-up corn fuel had on performance. You can feel the difference in power and torque. So after a few performance runs, my $14.00 purchase was nearly gone, and it was time to be sensible again and refuel with regular.

E85 is cheaper in America’s “Corn Belt,” but it will take some time for the infrastructure to support E85 stations nationwide. According to data found on the Renewable Fuels Association Web site (ethanolrfa.org), there are about 650 retail stations selling E85. Surely, more will join the fray. Until that happens, prices will remain much higher than gasoline. And yes, there are many Web sites out there that will show you how to brew your own E85, but you may be mistaken for a “moonshiner” when your neighbors see a big old still in the backyard!

The 2007 Suburban 4WD LT is quite a truck on its own accord. Add the flex fuel E85 capability, and Chevy is on track to help right a sinking, oil dependent ship. Yes, there are many issues and obstacles ahead, but someone has to move out of port to help with America’s oil dependency. The Suburban is a step in the right direction.

My tester’s base price was $39,665. With options, $51,155. Suburban in other trim packages start at $37,560.

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